Course curriculum

  • 1

    Family Tour Training For The team

    • Course Overview

    • Why Do You Need Great Customer Service?

    • What The Customer Expects

    • Life Time Value

    • LTV Download

    • The Customer Journey

    • Let's Get Practical!

    • The Team - You!

    • What Welcome Looks Like

    • Room Preparation

    • Tour Prep Room Action Plan

    • The Tour

    • Wrap & Next Steps

    • The Family Tour Training Presentation (with notes)